Frequently Asked Questions

We've answered some of the most common questions about ordering, shipping, returns, and our products. If you can't find the information you're looking for, our Customer Support team is always happy to help.

Orders & Payments

Which payment methods do you accept?

We offer a range of secure payment options to make checkout quick and convenient. Available payment methods may include major credit and debit cards, Visa, Mastercard, Apple Pay, Google Pay, PayPal and other payment options displayed during checkout.

All transactions are processed securely to help protect your personal and payment information.

Can I cancel or change my order?

We begin processing orders shortly after they are placed to ensure fast dispatch.

If you need to cancel or make changes to your order, please contact us as soon as possible at support@ontario-vogue.com. If your order has not yet entered the shipping process, we'll do our best to accommodate your request.

Unfortunately, once an order has been dispatched, it can no longer be cancelled or modified.

Will I receive an order confirmation?

Yes. After successfully placing your order, you'll receive a confirmation email containing your order details.

If you don't receive this email within a reasonable time, please check your spam or junk folder first. If it's still missing, feel free to contact our Customer Support team for assistance.

Shipping

Do you offer free shipping?

Free shipping promotions and shipping offers may be available from time to time.

Where applicable, any free shipping eligibility or shipping charges will be clearly displayed during checkout before your purchase is completed.

How long does delivery take?

Our standard delivery estimates are:

Order Processing: 1–2 business days (Monday to Friday)
Delivery Time: 5–9 business days (Monday to Friday) after dispatch within Canada

Once your order has been shipped, you'll receive an email containing your tracking information.

Do you ship outside Canada?

At this time, Ontario Vogue ships exclusively within Canada.

If you're located outside Canada and would like to enquire about future shipping availability, please contact our Customer Support team.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number.

You can use this tracking number to follow your shipment until it arrives at your delivery address.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, items must be unused, unworn, returned in their original condition, and include all original tags and packaging where applicable.

Can I exchange an item?

We currently do not offer direct exchanges.

If you require a different size, colour, or style, you may return your eligible item for a refund and place a new order through our website.

When will I receive my refund?

After your returned item has been received and inspected, approved refunds are processed within 7 business days.

Refunds are issued to the original payment method used when placing your order.

Depending on your bank or payment provider, it may take a few additional business days before the funds appear in your account.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@ontario-vogue.com.

To help us resolve the issue quickly, please include your order number along with clear photographs of the item received.

Once reviewed, we'll arrange an appropriate replacement or full refund where applicable.

Sizing

How do I choose the correct size?

Most of our product pages include detailed sizing information to help you select the best fit.

If you're between sizes or unsure which option to choose, we generally recommend selecting the larger size for added comfort. You're also welcome to contact us for personalised sizing assistance before placing your order.

My size is unavailable. Will it be restocked?

We regularly replenish many of our popular products and sizes.

If the size you're looking for is currently unavailable, please contact us at support@ontario-vogue.com, and we'll be happy to let you know if a restock is expected.

Customer Support

How can I contact Ontario Vogue?

If you have any questions about your order, our products, or our policies, please contact our Customer Support team by emailing support@ontario-vogue.com.

For faster assistance, please include your order number whenever possible.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (MST)

We aim to respond to all customer enquiries within one business day.

Your cart is empty

Your cart

Estimated total