Shipping policy

At Ontario Vogue, we are committed to delivering your order as efficiently and reliably as possible. This Shipping Policy outlines our processing times, delivery estimates, shipping methods, and other important information regarding your order.

Shipping Destination

At this time, Ontario Vogue ships exclusively within Canada. We are currently unable to offer shipping to destinations outside of Canada.

Order Processing & Delivery

Below are our estimated shipping timeframes for orders placed through our website.

Order Cut-Off Time

Orders placed before 5:00 PM (MST) on a business day will begin processing the same day whenever possible. Orders submitted after the daily cut-off time will be processed on the next business day.

Order Processing Time

Orders are typically prepared and dispatched within 1 to 2 business days (Monday to Friday).

Once your order has been processed, it will be handed over to one of our trusted shipping partners for delivery.

Estimated Delivery Time

Standard delivery within Canada generally takes 5 to 9 business days (Monday to Friday) after your order has been dispatched.

Please note that delivery estimates are provided as a guide and may vary due to carrier operations, weather conditions, holidays, or other circumstances outside of our control.

Shipping Partners

To ensure reliable delivery across Canada, Ontario Vogue works with a range of trusted courier services, including:

Canada Post
UPS Canada
FedEx Canada
Purolator
DHL Express Canada
Other regional delivery partners where applicable

The shipping carrier used for your order may vary depending on your delivery location and shipping requirements.

Shipping Costs

Shipping rates, promotional offers, and free shipping campaigns may vary from time to time.

Any applicable shipping charges, discounts, or free shipping eligibility will be clearly displayed during checkout before your payment is completed.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to monitor your delivery.

You can also track the progress of your shipment using the tracking page available on our website.

Delivery Assistance

If you experience any issues with your shipment, including delivery delays, missing parcels, damaged packages, or unsuccessful delivery attempts, please contact our Customer Support team.

When contacting us, please include your order number whenever possible so we can investigate your shipment with the relevant shipping carrier as quickly as possible.

International Shipping

Ontario Vogue currently delivers within Canada only.

At this time, we do not offer international shipping to countries outside Canada.

Contact Us

If you have any questions regarding your order, shipping status, or delivery, please don't hesitate to contact our Customer Support team.

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (MST)

We aim to respond to all customer enquiries within one business day.

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