30-Day Returns & Refunds
At Ontario Vogue, you can request a return or exchange within 30 days of receiving your order.
Requests submitted after the 30-day return period are unfortunately not eligible for a refund or exchange. Approved refunds will always be issued to the original payment method used when your order was placed.
To begin a return, simply contact our Customer Support team at support@ontario-vogue.com.
Return Eligibility
To qualify for a return or exchange, your item must be:
- Unused and unworn.
- Returned in its original condition.
- Complete with all original components where applicable.
Items that have been used, damaged, altered, or returned with missing parts (unless the issue resulted from our error) cannot be accepted for a refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
If the return is due to an error on our part, Ontario Vogue will cover the cost of return shipping.
How to Start a Return
Returning an item is simple:
- Email support@ontario-vogue.com with your order number and the reason for your return.
- Our Customer Support team will provide the appropriate return instructions and return address.
- Securely package your item and send it back using the instructions provided.
- Once your return has been received and inspected, we'll process your approved refund within 7 days.
Exchanges
If you need a different size or colour, please contact support@ontario-vogue.com before returning your item.
We'll provide the necessary return instructions and arrange your replacement once your original item has been received and successfully inspected.
For more information about our returns process, please visit ontario-vogue.com.
